Customer Service

We've had some interesting dealings with customer service recently. My employer is very big on good customer service. My office is attached to a conference room and more than anything else I have overheard trainings and conversations on customer service.

A couple of months ago Matthew took a stereo/receiver that we purchased around Christmas to the store we bought it from for repair. The store sent it to the manufacturer and we were supposed to get it in 6 to 8 weeks. We called the store a couple of times without an update on our stereo/receiver. Finally a week or so ago Matthew went to the store to find out what was going on. It turns out somewhere along the way our stereo/receiver went missing. They told him to come back the next day because they would replace it with a new model. The next day, they gave him the floor model because they didn't have any new ones. He had to go back the next day because they hadn't given him everything he needed to set it up. Everything works which is good, but it was a little disappointing because they had promised a new one.

Last week, for the second time this year, someone stole our trash can from in front of our house. The last time this happened we were using a different trash company. That company had identifying numbers on the trash can itself. I called the company and they told me they would keep an eye out for it. I didn't really think anything would happen, but they actually found our trash can. I was so glad we didn't have to shell out $70 for that trash can. Needless to say, we really appreciated this trash company. Then our HOA made us switch to one trash service for the community. Last week our trash can disappeared once again. So I called the trash company to make sure they would still pick up our trash if it wasn't in the trash container. The only advice she offered was to steal one of our neighbor's containers. What kind of customer service is that?? And why is someone stealing our trash container???